Monday, June 15, 2015

How you fix the problem

Hello all,

"How you fix the problem"

During the busy season problems in this business increase and I would say multiply... Agent to Agent, Client to Agent, Client to Client it seems that we spend more time putting out fires then we do on productive money making activities. Problem solving is a key part of the customer service experience that you offer. Hard to do but sometimes we need to look at problems as an opportunity to separate ourselves from the rest in this business. I learned early on from one of my mentors that the thing your clients will remember the most is how you fixed the problem not the problem itself... So everyone should take a spring season deep breath, look at problems as an opportunity and always try to do the right thing. Feel free to run scenarios by Al, Mark and Myself for suggestions. 

Enjoy the coffee,
Joe  


Monday Morning Coffee

 
INSPIRATION FOR TODAY:
 
The key is to keep company only with people who uplift you, whose presence calls forth your best.
 
 
~ Epictetus
 
 
GIVE YOURSELF A LIFT!
 
Have you ever aspired to be deeply depressed? On your list of major life's achievements, have you included becoming an itinerant ne'er-do-well? Does your daily task list include hanging out at the local pub, gossiping over the back fence with nosy neighbors, or spending time with a loser who does nothing but grouse about how the world has dealt him a lousy hand?
 
Did that first paragraph seem to pull you down? Did you say, "Ridiculous! Who would want to do those things?" If so, congratulations, you've already received this week's message.
 
Now, let's give this message a lift. Have you ever met someone with a bright inspiring spirit about them, and thought to yourself, "Wow, I'd like to know them better!" Have you noticed that when you attend a community education course, you leave with many fresh new ideas and a powerful boost in your attitude?
 
A well-known quote says, "You are what you think about all day long." If you hang out with the losers, your thoughts are likely to be dark and depressing. Spend time with those who possess magic in their attitude and enthusiastic vitality in their work ethic, and your thoughts are likely to soar.
 
Take a close look at your list of goals for this year. Have you included the addition of positive new personal relationships in your work and play environment? Remember that "to have a friend, you must first be a friend." Consider expanding your sphere of contacts to include those who would inspire you to greatness!

No comments:

Post a Comment